Privacy Policy

At Ethni (ethni.com.au), we respect your right to privacy and are committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Collection of Personal Information

Ethni will, from time to time, receive and store personal information you enter onto our website, provided to us directly, or given to us in other forms.

  • Identity Data: Names, pronouns, and date of birth.

  • Contact Data: Email address, phone number, billing address, and delivery address.

  • Financial Data: We use encrypted third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.

  • Sensitive Data: As an organization that may work with diverse communities, we may collect information about your cultural or ethnic origin. We only collect this with your explicit consent and use it solely for the purpose of providing tailored services.

  • Technical Data: IP addresses, login data, browser type, and time zone settings.

2. How We Collect Your Data

We collect personal information in the following ways:

  1. Direct Interactions: When you subscribe to our newsletter, register for an event, purchase a product, or contact us via our website forms.

  2. Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing patterns using cookies and server logs.

  3. Third Parties: We may receive information from analytics providers (like Google) and social media platforms.

3. Use of Your Personal Information

We use your information to:

  • Provide you with products, services, and information.

  • Manage our relationship with you (e.g., notifying you about changes to our policy).

  • Deliver relevant website content and advertisements to you.

  • Anonymized Reporting: We may use de-identified data for research or reporting purposes to improve our community impact.

4. Disclosure of Your Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

  • Third-Party Service Providers: We use third parties for web hosting, marketing automation (e.g., Mailchimp), and data analysis.

  • Overseas Disclosure: We may use cloud-based storage providers who host data outside of Australia (e.g., USA). We take reasonable steps to ensure these providers maintain high standards of data security.

  • Legal Requirements: We may disclose your information where required by law or to protect our legal rights.

5. Security and Data Retention

We are committed to ensuring that your information is secure.

  • Protection: We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorized access.

  • Retention: We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under Australian law, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete data.

  • Anonymity: Interact with us anonymously or via a pseudonym where it is lawful and practicable to do so.

  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Cookies and Third-Party Links

Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some cookies, but some parts of the website may become inaccessible. Our website may also contain links to third-party websites; we are not responsible for the privacy practices of those sites.

8. Notifiable Data Breaches (NDB)

In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with our obligations under the Privacy Act.

9. Complaints and Contact Information

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to:

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.